How far in advance should I reserve my items?
We rent on a first come, first serve basis with our items. We suggest that you place your reservation as soon as possible for the best selection especially if it’s for a large event. Regardless of your lead time, we will work with you to accommodate your rental needs.
I have a quote and/or proposal from you. Are those items being held for me until I decide if I want them or not?
A quote and/or proposal does not guarantee the availability of the rental items. Items will only be reserved upon receipt of a signed contract, cancellation policy and any other applicable policies (linen or tent), along with a 25% non-refundable deposit if the event is more than 2 weeks away or a 50% deposit if less than 2 weeks away.
What if I need to cancel an item?
When you reserve an item/items they are immediately removed from our inventory. If an item is cancelled 2 weeks or more from the event date we would keep the 25% non-refundable deposit that was put down on the item. If it is cancelled 2 weeks or less from the event date then the cancellation fee would be 50% of the item.
What is the charge for delivery/pickup?
Our minimum local delivery is $50 which includes pickup during our normal business hours. For deliveries outside of Victoria city limits or for special condition deliveries, you will need to call our office for an accurate delivery rate.
Where will the equipment be left at delivery?
Our crew will deliver the equipment to a ground level dock, door, garage or yard that is immediately accessible to our trucks (within 50 feet). Equipment must be restacked and ready for pick up in the same manner and place as delivered.
Will your drivers set up and take down the equipment?
Pricing on our tents, tent walls, lighting in tents, staging and dance floor includes the setup and take down of those items. All other equipment (tables, chairs, linen, glassware, etc.) are for set up and take down by the customer. Set up and take down of tables and chairs is available for an additional cost and arrangements MUST be made prior to delivery and pick up.
What should I do with glasses, china and flatware after I use them?
Please scrape and then rinse the items. Glasses should be placed upright in their cases and all other equipment should be placed in the containers they came in.
What should I do with linens after the event?
Please shake off any food, confetti, etc. off of the linens. If they are wet lay them out to dry naturally. Once dry either fold to return or place in a bag to return. All hangers should be returned. For further information on linen rentals please see our section on our linen policy.